Hello, readers! Yesterday I found an interesting article that talked about telephone etiquette. For me, as a person who will work at a company soon, this article is really helpful for my future career!!
Proper telephone etiquette is more important than ever in today's business environment. Much of our business communications takes place on the phone: in the office, at home, in the car, virtually anywhere. In this area, proper phone technique can make or break deals or relationships. The following are some tips to help you use the phone as a power tool.
The next time you pick up the telephone be sure to remember these tips on telephone etiquette, and you may just spread the good manners to the person on the other line. Good telephone manners go a long way. Following these few tips will ensure that you leave a positive impression with business contacts so that they call back.
Thank you for your reading!!
Misa
Source: Margaret. "Phone Etiquette: How to Answer a Business Call." Business Etiquette Training., 11 July 2011.
Proper telephone etiquette is more important than ever in today's business environment. Much of our business communications takes place on the phone: in the office, at home, in the car, virtually anywhere. In this area, proper phone technique can make or break deals or relationships. The following are some tips to help you use the phone as a power tool.
- Always answer a call promptly—at least by the third ring.
- Answer the phone in a professional and pleasant manner, and with a smile. Be enthusiastic. People can feel it or hear it on the other end.
- When answering an office phone, welcome callers by introducing yourself and your organization.
- Speak slowly and clearly when answering the phone so that the caller can understand you. Keep your voice at a moderate level. No one likes to be yelled at.
- If you’re answering a phone with multiple lines, be sure to ask the caller if it’s all right for you to place him on hold BEFORE you do so. Provide callers who are on hold with an update every 30 to 45 seconds and offer them choices if possible.
- Don’t use speakerphone to answer an incoming call. This could give the caller the immediate impression that you are not full engaged with them.
- If you use an answering machine to catch those calls you cannot get to, make certain that you record a professional message that includes an introduction just as if you were answering the phone. This will ensure that the caller knows he has reached the right person and avoid any confusion. Provide any other pertinent information that you feel would be useful to callers.
The next time you pick up the telephone be sure to remember these tips on telephone etiquette, and you may just spread the good manners to the person on the other line. Good telephone manners go a long way. Following these few tips will ensure that you leave a positive impression with business contacts so that they call back.
Thank you for your reading!!
Misa
Source: Margaret. "Phone Etiquette: How to Answer a Business Call." Business Etiquette Training., 11 July 2011.